frequently asked questions
Do you have a general question about ADSM or AquaFund®?
The frequently asked questions (FAQs) section aims to help you find the answer to your question directly – without having to call us.
This section contains answers to a wide selection of asked questions relating to ADSM and AquaFund®.
If you can’t find the answer to the question you are looking for or you would like more information then please feel free to contact us.
General questions about ADSM
1) What does ADSM stand for?
ADSM actually stands for Advanced Demand Side Management, meaning that we fully manage the demand side of your utility supply. We specialise in reducing water and energy consumption and operate UK Wide.
2) Who are Advanced Demand Side Management (ADSM)?
ADSM specialise in reducing energy and water consumption, delivering substantial financial savings and helping to meet today’s global environmental challenge. We offer a UK-wide range of comprehensive energy and water management services.
3) What quality management standards do ADSM hold?
ADSM was the first in Europe to receive accreditation to all 3 major quality assurance standards; ISO 14001 (Environmental Management), ISO 9001 (Quality Management) and OHSAS 18001 (Occupational Health and Safety Management).
All of ADSM’s processes are recorded and independently audited to ensure that standards are maintained to the highest levels.
4) Do ADSM provide a nationwide service?
Yes, ADSM provide a nationwide service covering the whole of the UK and Northern Ireland.
AquaFund® specific questions
1) What is AquaFund®?
AquaFund® is a £multi-million fund that your organisation can access to help drive down your water costs and consumption, without the need to raise any budget.
2) Once I join AquaFund®, what would I have to do next?
Once you have joined the AquaFund® scheme our operations team will contact you with the next steps. We can be on site saving for you within 6-8 weeks.
3) How much should I expect to save with the AquaFund® scheme?
At AquaFund®, we aim to reduce your water consumption by at least 10% – 30%.
4) What kind of water saving equipment do you install?
We could install anything from a urinal control to a rain-water harvesting system, depending on the results of the building surveys.
5) How can AquaFund® help towards my efficiency targets?
AquaFund® can help achieve these targets by reducing the level of water wastage, the level of CO2 used, and the cost to the organisation. Monthly reports are also produced for you, which track and monitor your performance and are specifically designed so that they can fit straight into your annual sustainability report.
6) How can AquaFund® help towards my Environmental Social Responsibility?
We also donate 1% of our revenue from the AquaFund® scheme to WaterAid, we can track how and where the money from the scheme is spent so this can also be beneficial to your Environmental Social Responsibility policy.
7) Can you provide Display Energy Performance Certificates (DEC)?
ADSM is accredited for producing Display Energy Performance Certificates. Production of Display Energy Performance Certificates and the advisory reports that accompany it are a natural extension of work that we already carry out. We are experienced Water and Energy Auditors and undertake the analysis and modelling of buildings energy and water performance. Our investigations and analyses are always particular for the building, not just a generic assessment.
8) Can you provide Energy Performance Certificates (EPC)?
ADSM is accredited for producing Energy Performance Certificates. Production of Energy Performance Certificates and the advisory reports that accompany it are a natural extension of work that we already carry out. We are experienced Water and Energy Auditors and undertake the analysis and modelling of buildings energy and water performance. Our investigations and analyses are always particular for the building, not just a generic assessment.
Questions regarding Automatic Meter Reading (AMR)
1) What is an Automatic Meter Reader (AMR) and what are its benefits?
Automatic Meter Reader (AMR) is the term applied to the automatic reading of consumption data from metering devices such as water, gas, electricity and heat and the transfer of that data to a central database for billing, analysis and use for water and energy management.
AMR normally allows bills to be based on actual consumption rather than on an estimate, giving consumers better control of their energy use while avoiding billing errors and/or inappropriate charging. AMR technologies include handheld, mobile and network technologies based on telephone platforms (fixed line or mobile), radio frequency, or powerline transmission.
2) What information is transmitted?
The AMR device transmits the meter reading and the meter identification number. Diagnostic information is also transmitted to verify that the meter is operating correctly or notify us of a power outage.
3) Is my organisation’s account information secure?
Yes, only consumption and meter identifiers are transmitted. Personal customer information is not transmitted.
4) Does someone need to come on to site to install the AMR equipment?
Yes, someone will need to come to your site for installation purposes. You will, of course, be consulted ahead of time.
5) How many visits will it take to install my new meters?
This differs by utility. We will minimise visits and, wherever possible,
coordinate the installations to minimise inconvenience to you.
6) Does the service need to be turned off during installation?
No, the installation of the AMR will not affect the supply of the utility.
7) Will I see a change in my service after AMR is installed?
There will be no change to your utility service. However, once the AMR system is operating, this will eliminate the need and associated costs for manual meter reads. Service personnel will still visit the meter periodically to confirm proper operation or perform routine maintenance.
8) Do I need to maintain the AMR meters?
No, these will be maintained by ADSM and/or our contractors.
9) Can AMR be installed on any of my meters?
Not all meters, mainly older types, have the capability to have the AMR system installed. If the meter is not suitable for data collection then it will need to be replaced. In some circumstances it can be more cost effective to install a sub meter and connect that to the AMR system. We can survey and provide costs to replace any
10) Which system do I need for my site(s)?
This depends on the number of meters to be monitored and their geographical location. ADSM will survey and recommend a system that is most appropriate for your requirements.
11) How do I access my data?
The most effective way to have your data delivered is directly into a Utility Monitoring and Targeting package such as your existing M&T software or ADSM’s software. This software is a powerful tool for
collecting and analysing utility data. The AMR system also allows for the basic data to be viewed securely via the internet.
12) How can I best use my meter reading data to improve utility efficiency?
ADSM can automatically analyse your data and use it to suggest and implement improved efficiencies. Within an M+T System, the data can then be used by you for energy management reporting and for setting consumption parameters and alerts.
13) AMR is available through my utility supplier. Why should I pay ADSM for this service?
ADSM can provide objective information and carry out independent analysis on your data to help reduce your consumption.
14) Is there a separate charge for Automated Meter Reading?
We can bill you however you would like for your AMR services – splitting charges for installation and communications + data collection – or as a package based on 1 to 5 year duration.We can advise you on the best options for your organisation.
15) How can I be sure that this solution is the best for my organisation?
ADSM has researched the marketplace and feels that its AMR solution is technologically superior. We have proven experience in specifying, installing and maintaining AMR systems.